Remember, you are the expert authority on Final Expense coverage.
To keep the position of authority, you need to be prepared to always direct the conversation back to the script.
Identify the "Early Out Brush Off." This occurs when a potential client says, early in the conversation, "Ok great, just run me a quote for $10,000 in coverage."
An inexperienced telesales agent may consider this a victory, when in fact it is the easiest way to get you off the phone.
Have a response prepared that will get you back on script.
An example of a strong response is: "Ok, no problem. That's my job! Let me just verify, this is for coverage where if you were to pass away, the money would go to your family to cover the cost of your burial. This is what you are looking for, correct?"
I cannot stress enough how powerful this response is. Once they answer your question with a "yes," get right back to the script. This is how you control the conversation. This response will work with almost any question they ask. Use this like a broken record to get back on script!!
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